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Help Center

Help Center

Answers about plans, credits, workflows, and product access.

Account & Plans

4 questions

Questions about subscriptions, billing, credits, and account access.

Do my 4,000 monthly credits reset or roll over?
Your included 4,000 Pro credits reset each month. They do not roll over into the next billing cycle.
Can I buy extra credits if I run out?
Yes. If you use more than your included monthly credits, you can purchase additional credit packs.
Do purchased credit packs expire?
No. Purchased credit packs do not expire after purchase.
What should I do if I have a billing or payment issue?
If you run into a billing or payment issue, use the Contact page to reach the team and include as much detail as possible so they can follow up.

Features & Products

2 questions

Learn what each product surface does and how GoAI workflows fit together.

How do credits get consumed in Deep Dive and Schedule?
Credits are used when Deep Dive or a scheduled workflow runs. Usage varies with the complexity of the request, the amount of research performed, and the length of the output.
Can I use GoAI agents through Telegram or Discord?
Yes. GoAI agents are available through both Telegram and Discord. Features and available workflows may differ by channel.

Other Questions

3 questions

General questions about support, legal pages, and how to contact the team.

Is GoAI investment advice?
No. GoAI provides AI-powered research and workflow tools, not personalized investment advice. Verify important information with primary sources and make your own investment decisions.
Where can I contact the GoAI team?
You can reach the team through the Contact page for account issues, billing questions, product inquiries, or other requests.
Where can I find the Privacy Policy, Terms, and Cookie Policy?
These pages are available through the footer of the site. They explain the legal, privacy, and cookie-related terms that apply to your use of GoAI.

Still need help?

Contact the GoAI team

If you cannot find the answer you need, reach out and the team will follow up with you.

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